Shipping & Returns
Free shipping is ended 2021/12/31. We ship to below countries: United States(except AK, HI, PR, APO), Canada, UK, Indonesia, Japan, Malaysia, Philippines, Singapore, Thailand, Vietnam, Australia, and New Zealand. Additional charges will be applied to your orders when your location is not mentioned above. Email us for your address, and we will calculate the shipping fee for you.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Order can be cancelled on one condition: product is not shipped yet. Once your order is packaged and tracking number is provided, order cannot be cancelled. When cancellation of the order is accepted, customer will receive full amount of the order. Please note, if there are any charges from PayPal/credit card company/bank, NBR Motorsport is not responsible for the charges.
We want all our customers to receive top quality products and services. If you think there is a fault with an item you have received, please let us know straight away, so we can resolve this issue as quickly as possible. Please send an email with your order number to: firstname.lastname@example.org
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee unless otherwise specified. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be unopened and in brand new condition with original packaging.
We cannot accept a return on special ordered or custom items.
Shipping is non-refundable in either direction unless approved by NBR Motorsport. All items wanting to be return MUST be reported within 14 days of the original invoice date. No items will be returnable after 14 days. All products shipped from the NBR Motorsport facility are shipped via UPS, FedEx, USPS or EMS. Some packages shipped from the manufacturer may or may not require signatures for package release.
Special Order Items
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
NBR Motorsport DOES NOT REFUND shipping charges. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.